Frequently Asked Questions
Everything you need to know about your beauty journey with SUNSHINEMALL.
Are your beauty products cruelty-free?
At SUNSHINEMALL, we are committed to ethical beauty. The majority of our products are cruelty-free and not tested on animals. Please check the individual product descriptions for specific certifications.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for opened skincare items?
For hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you experience an adverse reaction, please contact our support team for assistance.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How can I check the expiration date of my products?
Most of our products feature a Period After Opening (PAO) symbol, which looks like an open jar with a number followed by 'M' (e.g., 12M), indicating how many months the product is safe to use after opening.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.